Connect / Disconnect VPN

Internal websites such as SuperPunch and Jira require a VPN connection to access when not on a corporate internet connection. As a work from home agent, you should have been provided with a VPN account as part of your on-boarding process. If you haven’t been provided login credentials for the company VPN, reach out to your leadership team and ask that an account be created/provided.

Windows 10

Once you have your credentials, follow these steps to connect:

1. Power on your Windows 10 workstation.
2. Press Ctrl + Alt + Delete to unlock screen.
3. Connect to Network (if using Wi-Fi).
4. Click the Network Sign-in icon (double monitor bottom right corner of the screen).
5. Enter the correct LOB VPN in the "Server field".
6. Click Connect.
7. If using 2FA (ie using RSA Token) - otherwise skip to step 8.
   1. Select Intouch-Agent-2FA.
   2. Enter your UserID in the "Username field" (Your User ID is also known as your Windows Login, PCI Credentials or your Active Directory (AD) Credentials).
   3. Enter your 2FA Password (PIN + Passcode).
8. If not using 2FA.
   1. Select Intouch-Agent from the Group pull-down menu.
   2. Enter your UserID in the "Username field" (Your User ID is also known as your Windows Login, PCI Credentials or your Active Directory (AD) Credentials).
   3. Enter your password in the "Password field" (This password is the one associated with your AD / PCI / Windows Credentials).
9. Click the OK button. You are now logged in to the 24-7 Intouch network.
10. Log into Windows as you normally would in the office:
    1. Enter your UserID in the "Username field" (same ID as the VPN login).
    2. Enter your User Password in the "Password field".
    3. Click the OK button.

Chromebox

Connect VPN

1. Left-click the Task Bar
2. Left-click the VPN option
3. Left-click the account that you created
4. If using 2FA (ie using RSA Token) - otherwise skip to step 5.
   1. Select Intouch-Agents-2FA
   2. Enter your UserID in the Username field - Your User ID are also known as your Windows Login, PCI
   3. Credentials or your Active Directory (AD) Credentials.
   4. Enter your 2FA Password (PIN + Passcode)
5. If not using 2FA
   1. Select Intouch-Agent in the Group (if not already selected)
   2. Enter your UserID in the Username field
   3. Enter your password in the Password field

You are now connected to the network.

Disconnect VPN

1. Left-click the Task Bar
2. Left-click the VPN option
3. Left-click the Disconnect button
4. Log out of the Google Chromebook

Mac OS

Connect to the VPN

To connect to the 24-7 Intouch VPN network with you Mac OS computer, follow these steps:

1. Click the Finder icon.
2. Click Applications.
3. Click the Cisco folder.
4. Double-click the Cisco AnyConnect Client application.
5. Enter the correct mm.vpn.24-7intouch.com in the "Server field".
6. Click the Connect button.
7. Select Intouch-Agent in the Group pull-down option.
8. Enter your User ID in the "Username" field.
9. Enter your password in the "Password" field.
10. Click the OK button.

You are now connected to the 24-7 Intouch network.

Disconnect from the VPN

To disconnect from the 24-7 Intouch VPN network with you Mac OS computer, follow these steps:

1. Click the AnyConnect icon on the bar.
2. Click Disconnect.

You are now disconnected from the 24-7 Intouch network.