VPN capacity issues are now being treated as resolved, and voice quality issues, with two exceptions, continue to drop.
Today was much the same as yesterday for network and voice performance. Our voice monitoring tools are showing much higher call quality throughout the environment compared to last week. Today we hit a new peak of concurrent users on VPN, totaling 6000. This is an increase from last week's peak of 5500.
We are now treating the VPN capacity issues as resolved and are focusing on the issues that remain. We have two clients that have been having voice quality or call drop issues throughout the capacity issue which continued through to today. One of these was resolved via a configuration change in our network environment. We believe the other one is related to a relatively high number of users with residential internet quality issues. We will continue to monitor this client's issues more closely tomorrow.
Reported voice quality issues continued to drop today. When we removed the two clients mentioned above, there were fewer than 10 reported issues for the day, almost all of these attributable to residential internet issues in Bogota. We continue to encourage operations to report all issues to the Service Desk so we have a clear understanding of the problems that remain.
In an effort to eat our own dog food, the Infrastructure team divided themselves between known good VPN endpoints for corporate staff, and 2 VPN concentrators dedicated to agents. They did all of their normal work while connected, including keeping video conferencing open with a large group throughout the day. No quality issues or performance problems were experienced.
We will continue to monitor for the rest of the week, and if things stay the same, we believe that the recent capacity issues on the VPN have been addressed.