When troubleshooting on your own doesn’t fix the issue, reach out for assistance.
- Contact your Team Leader. There are multiple channels for this communication to happen. This is the preferred method of communication.
- Individual Hangout
- Group Hangout
- Openfire chat
- Cell phone call
- Slack
- Facebook page
- Telecommuting/remote work agents can contact IT Service Desk through various channels. This method should only be used if the agent’s Team Leader can’t be reached via methods above.
- Hangouts (IT Service Desk 24-7)
- Email (itservicedesk@24-7intouch.com)
- Phone call (1-800-586-0851)
- ITSD Jira Ticket (If they have Jira access)
- Slack