Product Team

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  • Get Started in Slack

    Installing the Slack app The Slack app should only be downloaded to and accessed through a work computer. In certain cases, Slack may need to be accessed using a mobile device. Always confirm with...

  • Effective Collaboration in Slack Channels

    Setting up notifications Slack allows you to set up notifications on your desktop and mobile device. By default, Slack will notify you anytime: You receive a direct message (DM). Someone @mentions...

  • Contents of Your Home Kit

    When you received your setup kit to begin working from home, it should contain: Computer (tower and monitor OR laptop OR Chromebox and monitor) Mouse Keyboard (desktop and Chromebox only) Headset ...

  • Computer has no Display

    If your computer has no display, please try these troubleshooting steps: If there is a separate monitor. Press the power button on the monitor and look for any lights. Verify that the monitor's po...

  • Chat Etiquette in Slack

    Client programs may have additional guidelines and practices that should be adhered to. Not following chat etiquette and other Slack guidelines may lead to disciplinary actions. Check with your le...

  • Access the Program Start Page

    To access your program start page, follow these steps: Sign in to Windows using your PCI credentials. Open the Google Chrome browser. Move the cursor to the Address bar. Enter the start page addre...

  • Access Moodle for PCI, Fraud, & Manitoba Act

    To access Moodle for PCI, Fraud and Manitoba Act courses, follow these steps: Sign in to Windows using your PCI credentials. Access your program Start Page (clients.24-7intouch.com/(your program n...

  • Access Icewarp Email

    To access your Icewarp email remotely, follow these steps: Sign in to Windows using your PCI credentials. Access your program Start Page. Select Icewarp. Enter your work provided email address. Se...

  • Telecommuting/Remote Work IT Operations Agent Support

    How the team fields requests Hangouts support TLs will reach out through Hangouts to the local team about issues. Tickets support TLs / SD will submit tickets for agent issues. Proposed Faceboo...

  • Virtual Training Best Practices

    Classroom Training Classroom training is not the same as training students virtually. In the classroom: Trainers can use movement, group work, and partner activities. Trainers will be able to clea...