Product Team

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  • Chat Moderation in Slack

    Departments, teams or channels may have a moderator or moderation practices that are specific to a Slack Workspace or Slack Channel. In these cases, the following chat moderation practices should b...

  • Telecommuting/Remote Work Agent/Operations IT Escalation Path

    Use this document to identify the appropriate escalation path when WFH IT issues are identified. IT issue is identified by WFH agent. Telecommuting/remote work agent contacts a TL to flag the IT i...

  • Computer won't power on

    If your computer will not power on, please try these troubleshooting steps: Look for lights on the front and back of the PC. This will let you know if the PC is receiving power. If there are no li...

  • Introducing the Daily Drive

    It’s a daily “bite-sized” newsletter with the top Intouch@Home info. Hey Leaders! We’re excited to introduce to you: The Daily Drive! You should have received the first one in your inbox yesterday....

  • The Intouch@Home Plan

    Learn what the plan is and why we need it. Please help us keep organized as we roll out Intouch@Home by supporting the Intouch@Home Plan. What is the “Intouch@Home Plan”? The Intouch@Home Plan is a...

  • IT Update - April 7

    VPN capacity issues are now being treated as resolved, and voice quality issues, with two exceptions, continue to drop. Today was much the same as yesterday for network and voice performance. Our v...

  • IT Update - April 6

    We're starting to see positive results from our VPN capacity changes and voice protocols. We have now had a full weekday worth of experience running with the capacity changes and voice protocol cha...

  • IT Update - April 3

    IT is actively working to ensure our VPN services are more stable and reliable. IT is actively working to ensure our VPN services are more stable and reliable for as many agents as possible. This w...

  • Workspace Setup

    Create an organized workspace away from any windows and separated from the rest of your home to help minimize distractions. This work area should have enough space for a laptop/computer, a keyboard...

  • Communicate using Google Hangouts

    Google Hangouts will be your primary way of communicating with your Team Leader. Hangouts is a communication platform that combines Video+Voice Calling, and Chat. To access: Standalone Via Gmail ...