Product Team

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Articles

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  • Mouse and/or Keyboard is not Working

    If your mouse and/or keyboard are not working, please select the type you are trying to use and follow the steps to resolve the issue. Wired If your mouse and/or keyboard are not working, ple...

  • No Internet Connection

    If you are unable to connect to the Internet, please select the type of connection you are trying to use and follow the steps to resolve the issue. Wired If you are unable to connect to the i...

  • Connect / Disconnect VPN

    Internal websites such as SuperPunch and Jira require a VPN connection to access when not on a corporate internet connection. As a work from home agent, you should have been provided with a VPN acc...

  • The Daily Drive

    What Is The Daily Drive? It’s a daily “bite-sized” newsletter with the top information and reminders for the day from specific individuals and groups. It includes important company updates, resourc...

  • Troubleshooting Guide for Marshmallow

    If any issues appear, please perform the following checks before calling your Team Leader or Service Desk: Have you power cycled your device? Did you sign into the VPN? Received a message from you...

  • Join a Zoom Meeting

    To join a zoom meeting, follow these steps: Sign in to a workstation using your PCI credentials. Open the Google Chrome browser. In the Google Chrome address bar, type zoom.us. Press Enter. Select...

  • IT Requirements to Work from Home

    In order to work from home, you must be able to meet these minimum IT requirements: You must have Internet access in your home. Internet Access and Access Quality are solely your responsibility. A...

  • Host a Zoom Meeting

    Sign In Sign in to Windows using your PCI credentials. Open the Google Chrome browser. In the Google Chrome address bar, type: zoom.us. Press Enter. Click the Host A Meeting dropdown. Select one o...

  • Help!

    When troubleshooting on your own doesn’t fix the issue, reach out for assistance. Contact your Team Leader. There are multiple channels for this communication to happen. This is the preferred meth...

  • Get Started with Google Hangouts

    As a Telecommuting/Remote Work agent, your main form of communication will be through Google Hangouts. You are expected to get familiar with the program and understand so you can participate in dai...