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Articles

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  • Chat Etiquette in Slack

    Client programs may have additional guidelines and practices that should be adhered to. Not following chat etiquette and other Slack guidelines may lead to disciplinary actions. Check with your le...

  • Introducing the Daily Drive

    It’s a daily “bite-sized” newsletter with the top Intouch@Home info. Hey Leaders! We’re excited to introduce to you: The Daily Drive! You should have received the first one in your inbox yesterday....

  • Join a Zoom Meeting

    To join a zoom meeting, follow these steps: Sign in to a workstation using your PCI credentials. Open the Google Chrome browser. In the Google Chrome address bar, type zoom.us. Press Enter. Select...

  • Access Icewarp Email

    To access your Icewarp email remotely, follow these steps: Sign in to Windows using your PCI credentials. Access your program Start Page. Select Icewarp. Enter your work provided email address. Se...

  • Host a Zoom Meeting

    Sign In Sign in to Windows using your PCI credentials. Open the Google Chrome browser. In the Google Chrome address bar, type: zoom.us. Press Enter. Click the Host A Meeting dropdown. Select one o...

  • Chat Moderation in Slack

    Departments, teams or channels may have a moderator or moderation practices that are specific to a Slack Workspace or Slack Channel. In these cases, the following chat moderation practices should b...

  • Telecommuting/Remote Work Agent/Operations IT Escalation Path

    Use this document to identify the appropriate escalation path when WFH IT issues are identified. IT issue is identified by WFH agent. Telecommuting/remote work agent contacts a TL to flag the IT i...

  • Troubleshooting

    If you are experiencing difficulties while working from home, please follow the appropriate steps to resolve the issue.  Some of the common issues you may experience are outlined here.  Computer w...

  • The Intouch@Home Plan

    Learn what the plan is and why we need it. Please help us keep organized as we roll out Intouch@Home by supporting the Intouch@Home Plan. What is the “Intouch@Home Plan”? The Intouch@Home Plan is a...

  • Connect / Disconnect VPN

    Internal websites such as SuperPunch and Jira require a VPN connection to access when not on a corporate internet connection. As a work from home agent, you should have been provided with a VPN acc...